JOB TITLE:
Purchasing & Supplier Manager

EMPLOYMENT TYPE
Permanent Full Time

JOB FUNCTIONS
The Purchasing & Supplier Manager (Head of Department) is accountable for the strategic leadership, operational performance, and commercial outcomes of the Procurement function across Edunet and SolutionOne. The Procurement Manager is responsible for ensuring a reliable, cost-effective, and scalable supply chain that meets the demands of the business and its school and education-sector customers. This includes building and maintaining strong relationships with key vendors and distribution partners, ensuring optimal stock availability, managing the end-to-end ordering and fulfilment cycle, and overseeing portal management across all active programs and customer commitments. Drawing on Edunet's position as an education-specialist technology provider, the Procurement Manager plays a critical role in aligning procurement activities with broader business goals. They support the sales function through accurate stock intelligence, contributing to margin performance, and enabling the business to fulfil customer commitments on time and in full. This includes oversight of forecasting and stock level management, ordering systems and data integrity, portal fulfilment, and coordination with internal teams including Sales, Finance, Warehouse, and Service.

ABOUT THE JOB

• Do you want to work for a dynamic company, that puts culture, values, and lifestyle at the forefront of everything?
• Do you want a pivotal role that will contribute to the evolution and success of the entire business?
• Do you want to take a leadership role in managing process improvements within a multimillion dollar company?

ABOUT THE COMPANY
Founded in 2004 in Mornington, Solution One began with a simple mission: to deliver genuine, high-quality IT support to local businesses. Today, we’ve grown into a trusted partner for over 1,000 organisations and support approximately 500 ongoing clients across the Mornington Peninsula and Greater Melbourne. We’re proud of our strong presence in the education sector, where our Edunet division provides hardware and managed services to 700 schools, empowering educators and students with reliable, future-ready digital tools. Why choose Solution One? • People-first approach: Our team is at the heart of everything we do. Whether you're in-office, on-site, or behind the scenes, we’re a collaborative, supportive family. • End-to-end expertise: From day-to-day IT administration and on-site emergency support to server management, network installation, application development, and cloud solutions, we deliver the full spectrum of IT services. • Proactive mindset: We monitor and maintain your systems continuously—catching issues before they impact operations and ensuring you stay secure and productive. • Tailored partner: With regional roots and a diverse client base, we know how to adapt to each organisation’s needs—from small local firms to schools and larger enterprises. Join us, and you’ll be part of a team committed to delivering frictionless technology solutions. We invest in our people, offering genuine career paths, growth opportunities, and a workplace that values culture, lifestyle, and innovation.

QUALIFICATIONS, EXPERIENCE AND ATTRIBUTES

• Experience managing high transactional volume environments with strong attention to data integrity, accuracy, and process compliance
• Strong stakeholder management skills, with the ability to collaborate effectively across internal departments and with external partners
• Highly responsive, organised, and able to adapt and meet deadlines in a fast-paced environment
• Proficiency in systems, with a commitment to continuous improvement in processes

KEY RESPONSIBILITIES

Leading Department	Set the strategic direction for the Procurement function, ensuring alignment with Edunet and SolutionOne's broader business objectives and commercial priorities. Establish and maintain procurement governance frameworks, policies, and standards that support scalable, compliant, and high-quality purchasing and fulfilment activity. Champion a culture of continuous improvement, accountability, and cross-functional collaboration within and beyond the Procurement team. Mentor, support, and develop team members; model leadership in daily actions and promote an inclusive and high-performance team environment.
Vendor / Distribution Relationships	Build and maintain strong relationships with key suppliers, distributors, and vendor partners, acting as the senior point of contact for commercial and escalation matters. Leverage supplier relationships to negotiate favourable pricing, improved terms, and preferential stock access where applicable. Monitor and manage supplier performance against agreed standards, addressing non-compliance and driving continuous improvement in supply chain reliability. Stay informed of vendor programs, rebate structures, and partner incentives to maximise commercial benefit for the business.
Stock Level Management	Forecast required stock levels in collaboration with the Managing Director, GM Sales, and relevant internal teams, ensuring internal stock targets are maintained. Maintain visibility of key SKU stock levels across distribution partners and proactively communicate risks or shortfalls to relevant stakeholders. Advise the business on supply chain interruptions, delays, or availability constraints affecting key product lines, with recommended mitigation strategies. Analyse procurement data and market trends to identify opportunities for cost savings, improved availability, and process efficiency.
Ordering and Data Integrity	Oversee the placement of orders with suppliers and distributors, ensuring accuracy, timeliness, and alignment with customer and business requirements. Maintain data integrity throughout the ordering process, including accurate and timely updates within the CRM and Jim2. Drive continuous improvement of ordering systems, workflows, and procedures to improve efficiency, reduce errors, and support business scalability. Ensure all procurement records, purchase orders, and supplier communications are accurately maintained in Jim2.
Fulfilment	Provide regular updates to the Sales team via the back-order report, incorporating tracking of inbound and outbound deliveries. Act as the senior escalation point for freight, delivery, and supplier fulfilment issues, ensuring timely resolution and clear communication with internal stakeholders and customers. Coordinate with Warehouse and Service teams to ensure seamless inbound and outbound fulfilment processes, minimising delays and customer impact.
Portal Management	Oversee the end-to-end management of customer portals, including opening, ordering, closing, and fulfilment activities in line with program deadlines and customer expectations. Coordinate accessories portal orders and ensure all associated fulfilment is completed accurately and on time. Coordinate the sending of payment reminders and manage payment-related communications associated with portal programs. Coordinate the ordering and delivery of eduSkins in collaboration with the eduSkin portfolio manager.
Service Department Support	Process warranty registrations and order Service department replacement units as required. Support the Service team with procurement-related activities and ensure timely fulfilment of service-related ordering requirements.
Warehouse Coordination	Work collaboratively with the Warehouse Supervisor to establish and maintain effective procedures that support efficient warehouse operations. Act as the procurement escalation point for major warehouse issues affecting inbound stock, storage, or outbound fulfilment. Coordinate the stocktake procedure with Finance, ensuring accuracy of inventory records and timely reconciliation.
Team Management	Provide effective day-to-day management and direction to offshore assistant resources, ensuring clarity of tasks, quality standards, and performance expectations. Develop and maintain clear process documentation and standard operating procedures to support consistent and high-quality output from virtual assistants. Monitor performance and provide regular feedback, coaching, and escalation as required.
Commercial Outcomes	Contribute to financial performance through disciplined cost management, margin-awareness in procurement decisions, and identification of savings opportunities. Support the business in achieving strong supplier terms and ensuring procurement activity aligns with approved budgets and commercial targets. Provide insight and reporting on procurement costs, stock performance, and supply chain KPIs to support business decision-making.

WHAT TO BRING TO THE ROLE?

• Clear alignment with Solution One values and culture
• Ability to manage supplier relationships and drive supply chain performance
• Ability to lead, develop, and retain a team with clear accountability and performance expectations
• Strong analytical and commercial acumen

NEXT STEPS:

• We are looking forward to receiving applications for this employment opportunity with SolutionOne and Edunet.
• As part of our recruitment process, we will be utilising an online video interview platform for the first round of interviews.
• This will be part of our screening process and all applicants shortlisted for the position will be emailed a link to answer 5 quick questions using either their phone or PC to record answers.
• After we receive these videos a further shortlisting process with occur and in person interviews will then be scheduled for applicants who are successful at moving to the next stage of the process.

Please apply via jobs@solution-one.com.au