Ongoing Support

Outside of hardware maintenance and repairs, we are equipped to provide remote and onsite software support, reinforcing our ability to provide an end-to-end solution. A simple call or email can engage the support services that we offer. If required we can also schedule onsite support in a manner that best suits your organization, providing an onsite engineer who can work through any issues that can wait until the scheduled visit. Of course, we can always provide support outside of a scheduled visit if required. SolutionOne will always endeavour to provide you with the same engineer to build a relationship with your staff and be completely across your IT infrastructure. In the event of IT emergencies, we have an after-hours support number to assist with issues. SolutionOne are tremendously flexible in their approach to quoting and billing. There are three modes in which we can be engaged:

By the Hour

Simply book an engineer and request billing by the hour. Our engineers will happily bill in ½ hour increments after the first hour and your invoice will detail all works completed. Remote work is billed in ½ hour increments.

Pre Purchased Block Hours (TechBank)

The SolutionOne “TechBank” is an innovative way to ensure a controlled level of support is always available. Purchasing bulk hours in advance also leverages rates as low as $100 p/hour. When engaged via TechBank, your engineer has the flexibility of billing in 15 minute increments meaning a greater efficiency in both time and cost. For TechBank subscribers a detailed report is sent monthly and details all debits and credits showing works completed.